PT Sinergi Insan Andalan is holding company focused on investment & tech industri, which has several business divisions. Detail at elvron.com
Customer Service
Job Descriptions
We are looking for a proactive Customer Service professional to join our dynamic team! In this role, you will focus on providing excellent customer service, managing client accounts, and supporting sales operations. The ideal candidate thrives in a fast-paced environment, has strong communication skills, and can effectively handle customer inquiries while maintaining a positive brand image. This position also involves some creative tasks, including copywriting to enhance sales content and marketing efforts.
Responsibilities:
Handle customer inquiries via email, phone, and chat with professionalism and efficiency.
Act as the primary contact for assigned accounts, ensuring excellent client relationship management.
Coordinate and follow up on sales leads, orders, and customer needs.
Create engaging and persuasive copy for promotional materials, social media, and customer communication.
Maintain accurate records of customer interactions and sales activities in the CRM system.
Collaborate with the sales and marketing teams to achieve company objectives.
Work in a shift-based schedule, ensuring customer needs are addressed promptly.
Job Qualifications:
Proven experience in customer handling or account management (minimum 1 year).
Strong communication and interpersonal skills to build and maintain relationships.
Experience in copywriting or content creation for marketing or sales purposes.
Ability to adapt to shifting schedules, including evening or weekend shifts as needed.
Proficiency in CRM systems, Microsoft Office Suite, and basic data entry.
High attention to detail and organizational skills.
Self-motivated and able to work independently while contributing to team goals.
Job Requirements:
Education: Minimum Diploma (D3) or equivalent in Business Administration, Marketing, or related fields.
Experience: At least 1 year in customer service, sales administration, or account executive roles.
Skills: Copywriting, CRM systems, customer communication, and sales support.
Willingness to work on a shift schedule, including evenings and weekends.
Strong problem-solving and multitasking abilities.
INFO LOWONGAN LAINNYA, DAPAT DITEMUKAN DI: T.ME/DISNAKERJA
