DISNAKERJA.COM – Kendaraan Mitsubishi Motors telah hadir di Indonesia sejak lebih dari 40 tahun lalu. Per tanggal 1 April 2017, PT Krama Yudha Tiga Berlian Motors (KTB) melakukan restrukturisasi bisnis dan mengalihkan bisnis distribusi kendaraan penumpang dan niaga ringan merek Mitsubishi Motors di Indonesia kepada PT Mitsubishi Motors Krama Yudha Sales Indonesia (MMKSI).
Restrukturisasi ini bertujuan untuk lebih fokus pada setiap segmen pasar, serta untuk merespon dan berkontribusi pada setiap pemintaan dari masing – masing segmen pasar dengan cepat dan fleksibel. Melalui perubahan struktur organisasi ini, Mitsubishi bertujuan untuk terus berkembang dan memperluas produk dan layanan dengan kualitas yang lebih baik, yang tentunya hal ini diperuntukkan bagi konsumen setia kendaraan Mitsubishi dan juga masyarakat Indonesia.
1. AFTER SALES AREA COORDINATOR (STAFF)
Responsibilities
Maintain good relationships with dealers’ management and team members.
Control & set up dealers’ targets and maintain the achievement.
Set up activity to achieve targeted service incoming unit, spare parts sales, and customer satisfaction index.
Conduct study and analyze service incoming unit and spare parts consumption.
Monitor dealers’ spare parts payment and delivery.
Support after-sales marketing program and ensure its implementation on dealers.
Qualification
Male/ Female
Age: 25-30 years old
Single / Married
Strata 1 Teknik Industri, Finance, Economics, Manajemen, Marketing
Experience: At Least 3 Years
Good communication and interpersonal skills.
Able to drive car (both manual & automatic transmission) and have a driving license.
Familiar in using Ms. Excel (vlookup, if function, pivot, etc).
Proven experience on implementing PDCA.
Had a general knowledge of after-sales business will be a plus.
Willing to travel frequently for business trips (Kalimantan, Sulawesi, and Eastern Indonesia area).
2. CUSTOMER SATISFACTION ANALYST (STAFF)
Responsibilities
Conduct analysis in order to generate improvement ideas for After Sales customer satisfaction.
Manage the improvement project implementation.
Conduct PDCA in CS project improvement.
Initiate activities to improve dealers’ services in order to increase customer satisfaction.
Set up a sustainability plan to ensure the targeted achievement of the customer satisfaction index.
Coordinate with related parties, both internal and external.
Qualification
Male/Female
Age: 25-30 years old
Single / Married
Strata 1 Teknik Industri, Finance, Economics, Manajemen, Marketing
Experience: At Least 3 Years
Good command of English (verbal and written).
Familiar with using Ms. Excel for data processing (vlookup, hlookup, pivot, etc).
Strong analytical thinking and high curiosity.
Good communication and interpersonal skills.
Having a general knowledge of the after-sales business will be a plus.
Experience in project management & conduct PDCA.
3. CX STRATEGY & PLANNING (STAFF)
Responsibilities
Monitor and evaluate data quality on Customer Data Platform (CDP) system.
Develop and evaluate data modeling for predictive analysis.
Create data visualization to support decision-making.
Provide data needed to support data-driven marketing or campaign strategy.
Coordinate with related parties to maintain CDP operation support.
Generate regular or adhoc reports.
Support CX system operation, including website, internal management system, apps, call center, etc.
Work closely with related parties to enhance CX system and data analysis.
Qualification
Male/ Female
Age:25-30
Marital Status:Single / Married
Last Education:Strata 1 Sistem Informasi, Teknik Informatika
Experience:At Least 1 Years
Good command of English (verbal and written).
Familiar in using Ms. Excel for data processing (vlookup, if function, pivot, etc).
Familiar in using SQL, BI tools, or Phyton will be a plus.
Good sense of business will be beneficial.
Strong analytical thinking skill and attention to detail.
Good communication and interpersonal skill.
4. FINANCIAL PLANNING & ANALYSIS (STAFF)
Responsibilities
Providing analysis of financial performance.
Conducting analysis to provide insight that supports strategic decision-making.
Generating analysis reports and providing improvement ideas.
Coordinating with all Departments to prepare a corporate budget planning and providing summary analysis aligned with a corporate plan.
Creating and maintaining SAP master data.
Qualification
Male/ Female
Age:21-26
Marital Status:Single / Married
Last Education:Strata 1 Accounting, Manajemen, Economics
Experience:Fresh Graduate
Good command of English (verbal and written)
Familiar with financial statement analysis and reporting
Good communication and interpersonal skills
Proven analytical thinking skills
Strong numeracy skills and attention to detail
Big data analysis
Familiar with using Ms. Excel (vlookup, hlookup, pivot table)
5. HUMAN RESOURCES DEVELOPMENT (STAFF)
Responsibilities
Perform whole process of recruitment (requirement gathering, vacancy posting, candidate sorting & review, interviewing).
Maintain candidate database.
Perform the whole process of training activity (TNA, scheduling & implementation plan, registration, training execution, review & monitoring).
Maintain employees’ training database.
Generate activity reports and perform all administrative tasks needed.
Manage internship program.
Build good communication and coordination with internal and external parties.
Perform any other adhoc activities as required.
Qualification
Male/ Female
Age:21-25
Marital Status:Single / Married
Last Education:Strata 1 Psikologi
Experience:At Least 1 Years
Good command in English (verbal & written).
General knowledge of HR system and procedures (especially recruitment and training & development).
Good analytical & logical thinking.
Good communication and interpersonal skill.
Adaptable, open-minded, fast learner and proactive.
Computer literate and familiar in using Ms. Excel (vlookup, pivot, etc).
Able to driving a car will be a plus.
6. IT OPERATION (STAFF)
Responsibilities
Monitor and review IT facility request
Coordinate with related parties for IT facility procurement
Prepare, maintain, and monitor departmental budget & payment process to vendor
Review access right for users
Set up user’s mobile device (iOS/Android)
Maintain IT database
Generate scheduled and or ad hoc reports
Qualification
Male/ Female
Age:22-26
Marital Status:Single / Married
Last Education:Strata 1 Teknik Informatika, Sistem Informasi
Experience:Fresh Graduate
Familiar in using Microsoft 365 and its set up or functionality
Familiar in processing or analyzing data query using Ms. Excel (pivot & macro), Ms. Access (macro)
Familiar in processing or analyzing data query using dashboard software (such as Power BI)
Had a general knowledge of IT security (theory, implementation, device) will be beneficial
Familiar with mobile device set up & troubleshooting will be beneficial
7. JUNIOR TRAINER (STAFF)
Responsibilities
Manage preparation, implementation, & post-training activities and administrative task needed.
Deliver salesmanship and product knowledge training.
Supervise and work closely with Mitsubishi Dealer Trainer.
Monitor in-house training at Mitsubishi dealer.
Develop training materials.
Prepare e-learning modules.
Qualification
Male/ Female
Age:21-27
Marital Status:Single / Married
Last Education:Strata 1 Manajemen, Ilmu Komunikasi, Others
Experience:At Least 1 Years
Good command of English (verbal and written).
Proven experience as a trainer will be a plus.
Good communication and interpersonal skill.
Proven experience on public speaking and presentation skill.
Familiar in using Ms. Excel (vlookup, pivot, etc) and Ms. PowerPoint.
Familiar in using Adobe Premiere or Adobe After Effect will be beneficial.
Had a general knowledge of Mitsubishi products will be a plus.
8. LEGAL (STAFF)
Responsibilities
Handle litigation process and customer complain
Maintain (prepare & arrange) corporate license renewal or prolongation
Document control for existing corporate license
Manage license maintenance’s expense budget
Review and draft a legal document, such as contracts, letters, etc
Assist binding mortgage rights process
Conduct study or research about regulations related to the company’s business
Qualification
Male/ Female
Age:23-27
Marital Status:Single / Married
Last Education:Strata 1 Ilmu Hukum
Experience:At Least 1 Years
Good command of English (verbal & written)
Process an advocate license
Proven experience in negotiating with government agencies
Strong legal opinion will be a plus
Strong analytical thinking and high curiosity
Computer literate and familiar in using Ms. Office 365
Willing to travel frequently for a business trips
9. TECHNICAL SERVICE (STAFF)
Responsibilities
Responsible to achieve section target KPI.
As the main PIC for assisting dealers to solve vehicle troubles shooting.
Responsible to handle customer complaints for after-sales activities.
Responsible for Product Quality Process (monitoring – reporting).
Responsible to handle part storage.
Coordinate with related departments, dealers, and other parties.
Conduct study & analysis of the frequent technical problems.
Support New Product Development Project.
Qualification
Male/ Female
Age:24-27
Marital Status:Single / Married
Last Education:Strata 1 Teknik Mesin, Teknik Elektro, Teknik Industri
Experience:At Least 2 Years
Good command of English (verbal and written).
Good interpersonal and communication skills.
General knowledge of After Sales Business.
Proven experience in Technical Analysis.
Experience in automotive troubleshooting.
Experience of analysis warranty.
Up-to-date with the latest trends of Mitsubishi vehicles.
Mastering mechanical automotive skills (remove, install, inspection).
INFO LOWONGAN LAINNYA, DAPAT DITEMUKAN DI: T.ME/DISNAKERJA
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