Lowongan Kerja PT. Multimas Nabati Asahan (Wilmar Group) Plant Serang

A diploma or degree in Computer Studies or Information Technology
Candidates with 2 years of helpdesk support experience will be preferred
Basic operating knowledge on Windows Server Operating System will be added advantage
Strong customer service skills with a knack for problem solving.
An aptitude for acquiring new skills and knowledge
Ability to prioritise tasks and work on multiple assignments
Strong written and verbal communication skills
Basic understanding of Windows 10 OS, Active Directory, Office 365 (Teams, Sharepoint Online, OneDrive), file and print infrastructure
Working knowledge of LAN/WAN infrastructure and iOS and Android devices
Be a team player, demonstrating shared responsibility and accountability with other team members
Proficient in spoken & written English

Provide remote end user support primarily for Wilmar Singapore offices and Australia offices, occasional support of users in other regional offices may also be required
Provide end user support for Windows 10 Operating Systems, File and Print, Office365 services (SharePoint, OneDrive, Teams, and Active Directory etc.), Zoom
Provide end user support for other desktop application including MS Office, Acrobat, Docusign, Anti-Virus software, VPN application
Trouble-shoot issues related to Windows 10 OS for end-users
Tracking & documenting support activities using ticketing system (JIRA)
Complete assigned service requests tickets, e.g. new AD user account creation, deletion of AD user account, password reset, etc
Perform applications and software upgrades, perform troubleshooting and fine tuning for users
Identify and promptly escalate issues to level 2 engineers where necessary