Lowongan Kerja Perum Percetakan Uang Republik Indonesia

Buat kalian yang sedang mencari lowongan kerja, informasi lowongan kerja ini bisa jadi salah satu referensi buat kalian, dan berikut ini posisi dan kualifikasinya :

PERURI Tim GovTech Indonesia

1. Infrastructure Architect

Job Description :

The Infrastructure Architect translates the overall business strategy into an infrastructure architecture strategy. He/She defines future state infrastructure architecture design considerations based on current and future business requirements. He engages business leaders and synthesises critical infrastructure gaps, current technology environment, and anticipated business and user challenges to inform architecture design.
He/She determines design specifications of the future state infrastructure architecture, and develops the infrastructure architecture blueprint, roadmap for implementation, as well as plans for the integration of new systems architecture into existing infrastructure. He oversees the implementation of infrastructure architecture and ensures transition of current business practices and processes to enable delivery of appropriate solutions for the business. He also evaluates infrastructure performance against changing business and user requirements to inform architecture design changes.
He/She is familiar with enterprise architecture methodologies and frameworks, and architecture modelling tools. He/She is knowledgeable of various cloud, network, storage and security technologies, as well as cloud computing models and services.
The Infrastructure Architect adopts an analytical and strategic thinking approach to developing innovative infrastructure design that meets business requirements. He/She possesses strong communication and interpersonal skills, and is able to influence key stakeholders and build strategic relationships with partners and vendors.

Infrastructure Architect Requirement :

A bachelor’s degree in Computer Science, Information Technology, Informatic Engineering, Information System, Computer Engineering, Electro Engineering or a related field is often preferred
Minimum 5 years work experience as Infrastructure Architect or similar role

Able to :

Formulate the organisation’s architecture strategy, governance, roadmap, standards, policies and procedures
Develop architecture requirements and maintain oversight
Manage quality and continuous improvement of architecture
Research emerging technologies
Design infrastructure architecture
Relevant certifications (e.g., CompTIA Server+, VMware Certified Professional) are a plus
Experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and hybrid cloud environments
Familiar with Infrastructure as Code (IaC) tools and principles

2. Network Architect

Job Description :

A Network Architect is responsible for designing, managing, and optimizing a company’s network architecture. Playing a crucial role, the Network Architect ensures the reliability, security, and high performance of the network infrastructure.
Their primary responsibilities encompass network design, where they develop efficient and scalable network architectures tailored to the company’s needs. This includes Local Area Networks (LAN), Wide Area Networks (WAN), Virtual Private Networks (VPN), and cloud-based networks. Part of their role also involves identifying the latest network technologies to enhance performance and security.
In terms of infrastructure implementation, the Network Architect manages the deployment and configuration of network hardware and software. This involves installing, configuring, and deploying network devices such as switches, routers, firewalls, load balancers, and wireless access points, adhering to industry best practices. Ensuring network security and compliance with security standards is a critical part of their job.
The Network Architect regularly monitors and analyzes the network to optimize its performance. They design strategies to increase bandwidth and reduce latency, ensuring efficient network operation. He/She also implements effective network security measures, including firewalls, VPNs, and intrusion detection systems. They also identify and respond to network security incidents, maintaining the integrity and safety of the network.
Finally, He/She plans and manages network capacity to meet current and future needs. They identify and address bottlenecks in the network infrastructure, ensuring the network’s robustness and ability to scale as the company grows.

Network Architect Requirement :

A bachelor’s degree in Computer Science, Information Technology, Informatic Engineering, Information System, Computer Engineering, Network Engineering or a related field is often preferred
Minimum 5 years work experience as Network Architect or similar role
Relevant certifications (e.g., Cisco Certified Design Professional, Juniper Networks Certified Design Associate) are a plus
Strong understanding of networking concepts, protocols, and technologies
Expertise in configuring and managing routers, switches, firewalls, and other network hardware
In-depth knowledge of security best practices and compliance requirements.
Familiar with wireless networking technologies and standards
Proficient in network monitoring and optimization tools

3. Program Manager

Job Description :

Establish the organisation’s program management framework :

Define the program objectives, requirements, and risks to ensure program alignment with the organisation’s strategic plan, objectives, priorities, vision, and mission statement
Define the high-level road map and/or framework to set a baseline for program definition, planning, and execution
Develop program and project management standards and structures using industry best practices and organisational standards to drive efficiency and consistency among projects and deliver program objectives.
Solicit management’s approval for the program by presenting the program charter with its high-level costs, milestone schedule and benefits
Create and refine the product vision between stakeholders and the team

Develop program plans :

Develop a program charter to initiate and design program and benefits
Develop milestone, accountability matrix and standard measurement criteria for program
Identify opportunities to improve utilisation of manpower, information and material and/or technology for program implementation
Develop key performance indicators to implement scope and quality management system within the program
Establish and communicate expectations for periodic and milestone reviews including status reports, program risk identification and other dashboards
Identify, review and level resource requirements to gain efficiencies and maximise productivity

Oversee program implementation :

Conduct program kick-off with key stakeholders and communicate deliverables and expectations
Develop the transition and/or integration and/or closure plan by defining exit criteria
Ensure all administrative, commercial and contractual obligations are met upon program completion
Review project managers’ performance in executing the project in accordance with the project plan in order to maximise their contribution to achieving program goals
Manage risks in accordance with risk management plans
Oversee adherence to schedules, budget, manpower and technical quality targets
Oversee the documentation of scope, changes, issues and risks that affect implementation
Conduct impact assessments for program changes to propose recommendations
Oversee the conduct of daily stand-ups, requirement estimation, sprint and release planning
Facilitate product backlog refinement sessions with stakeholders and/or team members

Manage people and organisation :

Manage the budget expenditure and allocation across teams and projects
Monitor and track the team’s achievements and key performance indicators
Propose new operational plans, including targeted budgets, work allocations and staff forecasts
Acquire, allocate and optimise the use of resources
Develop learning roadmaps to support the professional development of the team
Manage the performance and development process, including providing coaching and development opportunities to maximise the potential of each individual
Coach team members on Agile practices and values

Requirement :

A bachelor’s degree in Computer Science, Information Technology, Information System, Computer Engineering, or a related field is often preferred.
Minimum 10 years work experiences as Program Manager in IT Field or similar role
Project Management Professional (PMP) or equivalent certification

Able to :

Establish the organisation’s program management framework
Develop program plans
Oversee program implementation
Manage people and organisation
Strong understanding of project management methodologies and best practices
Excellent leadership and team management skills
Effective communication and interpersonal skills
Experience with project management tools and software
Knowledge of IT infrastructure, systems, and software development lifecycle

4. Project Manager

Job Description :

Develop project plans :

Conduct cost-benefit analysis and develop project plan
Review project plans to determine time frame, funding limitations, procedures for accomplishing projects
Estimate budgetary needs based on the project scope and anticipate future budget challenges
Assess consolidated project plans for dependencies, gaps and continued business value

Oversee program implementation :

Plan and manage project compliance requirements and adherence to governance structures
Evaluate and address external business environment changes for impact on project scope
Plan and manage project closure and/or transitions
Conduct project reviews to recommend changes to project schedules, cost or resource requirements
Document and track project scope, changes, issues and risks that affect implementation
Facilitate the daily stand-up to achieve team consensus
Eliminate conflicts and assist in developing solutions to manage roadblocks
Refine and manage the product backlog

Manage people and organisation :

Manage project budget, work allocations, manpower and resourcing needs for the team
Develop team members through ongoing coaching, mentoring and career discussions
Drive performance management practices within the team in accordance with organisational policies and procedures
Develop initiatives to support the continuing competence and professional development of the team
Facilitate discussions, problem solving and conflict resolution

Requirement :

A bachelor’s degree in Computer Science, Information Technology, Information System, Computer Engineering, or a related field is often preferred.
Minimum 5 years work experience as a Project Manager or Scrum Master, facilitating Agile/Scrum teams.
Certified Scrum Master (CSM) or similar Agile certifications.

Able to :

Develop project plans
Oversee program implementation
Manage people and organisation
Strong knowledge of Agile principles, Scrum framework, and other Agile methodologies.
Experience with Agile tools and project management software

5. Enterprise Architect

Job Description :

Formulate the organisation’s architecture strategy, roadmap, standards, policies and procedures, and governance :

Lead the ecosystem-wide technical and business discussions in respect to future enterprise direction
Align architecture strategy with organisational goals
Define principles that guide technology decisions and the relationship between industry and market trends and specified technology
Develop and communicate ecosystem-wide policies, standards, guidelines and procedures
Lead and facilitate the development of governing principles to guide enterprise architecture decision making
Manage exceptions to architectural standards at an enterprise level
Lead the enterprise architecture ecosystem-wide governance processes

Develop architecture requirements and maintain oversight :

Formulate the enterprise architectural requirements
Identify reuse goals, opportunities and related explorations
Lead the development of software and data delivery platforms with reusable components that can be orchestrated together into different methods for different business

Manage quality and continuous improvement of architecture :

Develop plans and assess improvement options
Approve modification of enterprise architecture to meet project needs
Oversee ongoing quality activities within the organisation
Champion improvement-related initiatives

Research emerging technologies :

Advise on options, risks, costs versus benefits, system impact and technology priorities
Determine business requirements and the impact of technology trade-offs on strategy
Ensure projects are aligned with enterprise architecture
Develop communication plans for enterprise architecture
Establish a technology research strategy and roadmap
Oversee the research and evaluation of emerging technology, industry and emerging trends
Review and approve organisational requirements for resources and structures necessary to support initiatives

Requirement :

A bachelor’s degree in Computer Science, Information Technology, Information System, Computer Engineering, or a related field is often preferred
Minimum 5 years work experience as Enterprise Architect or similar role

Able to :

Formulate the organisation’s architecture strategy, governance, roadmap, standards, policies and procedures
Develop architecture requirements and maintain oversight
Manage quality and continuous improvement of architecture
Research emerging technologies
Design infrastructure architecture
Experience with architectural frameworks such as TOGAF or Zachman Framework
Familiar with cloud computing and microservices architecture
Experience with enterprise architecture tools such as BizDesign, MEGA, Abacus, Orbus or similar

6. Software Arhictect

Job Description :

Formulate the organisation’s architecture strategy, roadmap, standards, policies and procedures, and governance :

Lead and coordinate the domain technical and business discussions
Participate in ecosystem strategy development, environment analysis and opportunity identification
Analyse, design and develop roadmaps and implementation plans based on a current versus future state
Design standard configurations and patterns
Lead and facilitate the software architecture governance process based on the enterprise architecture governance structure
Manage exceptions to architectural standards at a software level
Review and approve recommendations to software architectural standards

Develop architecture requirements and maintain oversight :

Analyse and develop software architectural requirements
Align architectural requirements with IT strategy
Assess near-term needs to establish business priorities
Ensure compatibility with existing solutions, infrastructure, services and strategic requirements
Coordinate architecture implementation and modification activities
Assist in post-implementation and continuous improvement efforts to enhance performance and provide increased functionality
Ensure conceptual completeness of the technical solution

Manage quality and continuous improvement of architecture :

Analyse the current architecture to identify weaknesses and develop opportunities for improvement
Identify and propose variances to the architecture to accommodate project needs
Perform ongoing architecture quality review activities

Research emerging technologies :

Consults with clients and IT teams on software architecture solutions
Analyses cost versus benefits, risks, impact and technology priorities
Provide recommendations on emerging technology to senior management
Develop a communication plan for software architecture
Lead the research and evaluation of emerging technology, industry and market trends to assist in project development
Identify organisational requirements for resources

Manage software architecture design :

Oversee the development of guidelines and standards to be used in software development and integration
Formulate the conceptual and detailed architecture for the development of applications
Manage the software architecture governance process
Define transition steps and strategy from current to the future software architecture
Develop methods to integrate systems that interact and extend across organisational and functional lines

Requirement :

Bachelor’s or Master’s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Informatic Engineering, Information System, Computer Engineering, or a related field is often preferred.
Minimum 5 years work experience as Security Architect or in a similar role
Relevant cybersecurity certifications (e.g., CISSP, CISM, Certified Ethical Hacker)

Able to :

Formulate the organisation’s security architecture strategy, governance, roadmap, standards, policies and procedures
Develop architecture requirements and maintain oversight.
Manage quality and continuous improvement of architecture
Research emerging technologies
Translate security architecture into security solutions
In-depth knowledge of security principles, practices, and technologies
Experience with security technologies such as firewalls, intrusion detection/prevention systems, antivirus solutions, ect

7. Security Architect

Job Description :

Formulate the organisation’s security architecture strategy, governance, roadmap, standards, policies and procedures :

Lead and coordinate the domain technical and business discussions
Participate in ecosystem strategy development, environment analysis and opportunity identification
Analyse, design and develop roadmaps and implementation plans based on a current versus future state
Design standard configurations and patterns
Lead and facilitate the business architecture governance process based on the enterprise architecture governance structure
Manage exceptions to architectural standards at a security level
Review and approve recommendations to security architectural standards

Develop architecture requirements and maintain oversight :

Analyse and develop security architectural requirements
Align architectural requirements with IT strategy
Assess near-term needs to establish business priorities
Ensure compatibility with existing solutions, infrastructure, services and strategic requirements
Coordinate architecture implementation and modification activities
Assist in post-implementation and continuous improvement efforts to enhance performance and provide increased functionality
Ensure conceptual completeness of the technical solution

Manage quality and continuous improvement of architecture :

Analyse the current architecture to identify weaknesses and develop opportunities for improvement
Identify and propose variances to the architecture to accommodate project needs
Perform ongoing architecture quality review activities

Research emerging technologies :

Consult with clients and IT teams on security architecture solutions
Analyse cost versus benefits, risks, impact and technology priorities
Provide recommendations on emerging technology to senior management
Develop a communication plan for security architecture
Lead the research and evaluation of emerging technology, industry and market trends to assist in project development
Identify organisational requirements for resources

Translate security architecture into security solutions :

Oversee the development and maintenance of the organisation’s security strategy
Oversee the translation of the security architecture to solutions
Ensure adequate security solutions are in place throughout all IT systems and platforms
Define the alignment of security governance with enterprise architecture governance
Act as a security expert in application development, database design and network efforts
Ensure compliance with enterprise and IT security policies and industry regulations
Contribute to the alignment of security governance with enterprise architecture governance
Evaluate secure solutions based on approved security architectures
Explores new security technologies and architectures

Requirement :

Bachelor’s or Master’s degree in Cybersecurity, Information Security, Computer Science, Information Technology, Informatic Engineering, Information System, Computer Engineering, or a related field is often preferred.
Minimum 5 years work experience as Security Architect or in a similar role.
Relevant cybersecurity certifications (e.g., CISSP, CISM, Certified Ethical Hacker).

Able to :

Formulate the organisation’s security architecture strategy, governance, roadmap, standards, policies and procedures.
Develop architecture requirements and maintain oversight.
Manage quality and continuous improvement of architecture.
Research emerging technologies
Translate security architecture into security solutions
In-depth knowledge of security principles, practices, and technologies.
Experience with security technologies such as firewalls, intrusion detection/prevention systems, antivirus solutions, ect

8. Data Architect

Job Description :

Identify business needs

Determine data engineering requirements across all systems, platforms and applications based on artificial intelligence solutions
Advise the business on data requirements based on information and insights desired
Establish and implement data ethics, privacy and security guidelines and policies for potential new business cases that involve data engineering processes
Advise on latest machine learning libraries, strategies, and products in database and data processing software based on business requirements

Design data architecture :

Define the desired state of information flows through the organisation to determine the organisation’s data architecture
Assess existing systems to evaluate their usability, usefulness, visual design and content
Guide the alignment of information management standards with the enterprise architectural plan and information security standards
Develop strategies for seamless and low-risk migration of data between systems
Communicate the data architecture, design and recommendations to stakeholders

Bring artificial intelligence (AI)/machine learning (ML) models into production :

Formulate strategies for code compilation for model production
Formulate AI/ML development pipeline strategies and infrastructure for the organisation
Provide technical guidance for scaling and pre-deployment of AI/ML models

Deploy AI/ML models :

Create deployment blueprints for AI/ML models
Provide technical guidance for deployment and optimisation of AI/ML models
Ensure deployed AI/ML models are aligned with the organisation’s core values and comply with data governance and ethics guidelines

Manage people and organisation :

Review operational strategies, policies and targets across teams and projects
Develop strategies for resource planning and utilisation
Review the utilisation of resources
Oversee the development of learning roadmaps for teams and functions
Establish performance indicators to benchmark effectiveness of learning and development programmes against best practices
Implement succession planning initiatives for key management positions

Requirement :

A bachelor’s degree in Computer Science, Information Technology, Informatic Engineering, Information System, Computer Engineering, or a related field is often preferred.
Minimum 5 years work experience as Data Architect including Leadership role or similar role.
Relevant certifications (e.g., Certified Data Management Professional, AWS Certified Big Data – Specialty) are a plus.

Able to :

Identify business needs
Design data architecture
Bring artificial intelligence (AI)/machine learning (ML) models into production
Deploy AI/ML models
Manage people and organisation
In-depth knowledge of data architecture principles, methodologies, and best practices.
Proficiency in data modeling tools and techniques.
Experience with big data technologies and analytics platforms.
Strong understanding of data integration and ETL processes

9. Cloud Arhictect

Job Description :

Develop infrastructure architecture and standards :

Develop processes and standards for system or application reliability in areas of availability, performance, latency, capacity, emergency response, capacity planning, change management, security and monitoring
Translate business needs into cloud architectural requirements
Design scalable, robust systems using cloud architecture
Create procedures and documentation for site reliability and incident management

Configure and deploy infrastructure :

Build and run large-scale, massively distributed and fault-tolerant systems
Perform provisioning of cloud resources
Configure infrastructure environment for software development and prototyping
Conduct pre-deployment testing of systems to ensure reliability
Implement operational cost control mechanisms for cloud infrastructure
Identify and resolve deployment issues

Monitor infrastructure and resolve issues :

Oversee configuration of operational systems to ensure alignment with technical and security requirements
Conduct measurement and monitoring of overall performance, system health, system availability, and latency
Provide proactive updates or alerts on infrastructure availability to relevant stakeholders
Address gaps in performance or availability based on identified metrics
Carry out testing and release procedures to ensure rigour of infrastructure and services
Resolve service operation issues and prevent recurrence using automation
Perform regular tuning of infrastructure and services

Automate infrastructure operations and optimise performance :

Conduct capacity planning for cloud infrastructure and systems performance analysis
Identify opportunities to enhance operational workflows, systems and processes through automated deployment
Develop tools and scripts to automate deployments and optimise performance
Create an operating environment for monitoring, alerting, self-healing and automated recovery

Embed scalability into infrastructure :

Devise strategies and roadmap for scaling of infrastructure operations
Design and write code for scalable systems
Scale systems through automation to manage recurring tasks
Propose suggestions to enhance infrastructure architecture

Manage data, security and compliance :

Configure cloud platforms and applications in alignment with organisational cyber security policies
Implement identity and access management controls
Execute procedures to ensure data protection and encryption
Monitor compliance of data management and retention processes

Requirement :

A bachelor’s degree in Computer Science, Information Technology, Informatic Engineering, Information System, Computer Engineering or a related field is often preferred.
Minimum 5 years work experience as Cloud Architect or similar role.

Able to :

Develop infrastructure architecture and standards
Configure and deploy infrastructure
Monitor infrastructure and resolve issues
Automate infrastructure operations and optimise performance
Embed scalability into infrastructure
Manage data, security and compliance
Certified in relevant cloud platforms is a plus (e.g., AWS
Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert, Google Cloud Certified – Professional Cloud Architect)
Strong understanding of cloud computing services, incuding IaaS, PaaS and Saas.
Knowledge of networking, security, storage concepts in a cloud environment. (Public and Private Cloud)

10. Business Analyst

Job Description :

Identify business needs, systems and requirements :

Analyse business technology requirements and specifications against value and risk of potential solutions
Translate business needs and requirements into potential Artificial Intelligence (AI) and/or analytics problems
Scope Proof-of-Concepts for AI and analytics related use cases and projects
Identify suitable technological solutions for the business
Balance requests and competing priorities from key stakeholders to maximise the value delivered to the organisation
Conduct cost-benefit and risk assessment analyses for proposed solutions to determine suitability of solutions
Present business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse systems and propose solutions :

Examine interactions between systems elements, performance and issues
Recommend proposed solutions and/or enhancements to improve and optimise processes, workflows, performance and systems
Identify opportunities where AI and analytics can address business and user needs and create value
Design the solution blueprints for the specific areas of expertise with the consideration of implications for integration across the entire solution
Oversee the evaluation of proposed solutions and/or enhancements to ensure its feasibility, viability and efficiency
Evaluate the feasibility, viability and implications of proposed solutions and/or enhancements to systems on the current and future business environment
Oversee the development of different components within the proposed solutions and/or enhancements
Analyse inter-dependencies and inter-linkages of systems and processes across the organisation

Develop technical specifications :

Translate business requirements and user needs into functional and technical specifications
Develop a roadmap to translate existing system specifications into future-state systems requirements
Function as the liaison between users and technical team throughout the implementation cycle
Ensure that business requirements are incorporated into the solution design
Manage risks associated with new solutions and/or proposed enhancements
Guide the design and development teams towards smooth solutions integration

Manage the implementation of new solutions and/or enhancements :

Apply multi-disciplinary technical expertise to support senior management in complex projects
Devise procedures to solve complex operational issues
Oversee the translation of requirements documentation to systems requirement specifications
Manage the conduct of change management programmes and initiatives to drive the adoption of new and/or enhanced technologies including AI related solutions
Act as the main point of contact for escalated issues
Review technical documentation of the design documents, coding documents and user manuals
Oversee the conduct of User Acceptance Testing (UAT) and integration testing
Develop dashboards and provide regular status reports to project managers
Review work at critical milestones with team leader or sponsor to maintain their commitment and support

Requirement :

A bachelor’s degree in Computer Science, Information Technology, Informatic Engineering, Information System, Computer Engineering, Business Management or a related field is often preferred.
Minimum 5 years work experience in creating, developing and recommending documentation plan and software specification.

Able to :

Identify business needs, systems and requirements.
Analyse systems and propose solutions.
Develop technical specifications.
Manage the implementation of new solutions and/or enhancements.
Certified related to business analyst is a plus such as Certified Business Analysis Professional (CBAP), Professional in Business Analysis (PMI-PBA) or similar.
Experience with Enterprise Resource Planning (ERP), Software Development Life Cycle (SDLC) and how business analysis fits into the development process.
Familiar with tools commonly used in business analysis, such as flowcharting tools, project management software, and requirements gathering tools

11. Policy & Transformation Specialist

Job Description :

The Policy & Transformation Specialist is a pivotal figure in driving organizational change and ensuring adherence to policies and regulations. This role encompasses a wide range of tasks, including the development, implementation, and monitoring of policies, alongside spearheading transformative initiatives to boost efficiency and effectiveness across the organization.
Compliance monitoring is a key element of the role, involving the establishment of systems to ensure adherence to policies, and conducting regular audits to maintain organizational integrity. The specialist also leads and supports transformative projects to enhance organizational processes, workflows, and efficiency, requiring close collaboration with cross-functional teams to identify and implement improvements. Change management is another vital aspect, where the specialist develops strategies to ensure smooth transitions during organizational changes, effectively communicating with employees and stakeholders and addressing their concerns proactively.
Stakeholder engagement is fundamental, necessitating the building of strong relationships to understand varied needs and secure buy-in for policy changes and transformation initiatives. The specialist leverages data analysis to inform decisions, assessing policy compliance, operational performance, and transformation outcomes to recommend necessary adjustments.
Finally, the role heavily emphasizes training and development, where the specialist designs and delivers training programs on policy changes and new processes, providing continuous support to employees during their adaptation to these changes. In essence, the Policy & Transformation Specialist is key to creating a responsive, compliant, and efficient organization, adept at navigating the dynamics of the business landscape.

Requirement :

Bachelor’s degree in Business Administration, Public Policy, or a related field.
Minimum 5 years work experience in policy development, implementation and compliance monitoring.
Certified related to policy and transformation is a plus such as Certified Change Management Professional (CCMP), Certified Public Policy Analyst (CPPA), Lean Six Sigma Certification (Green Belt, Black Belt, Master Black Belt) or similar.
Strong project management skills with a track record of successfully leading transformation initiatives.
Analytical mindset with the ability to interpret data and make data-driven recommendations.
Familiar with change management principles and methodologies

12. Associate Business Analyst

Job Description :

Identify business needs, systems and requirements :

Assist in identifying business needs and system requirements
Assist in the in-depth analysis of the business requirements and systems specifications
Conduct feasibility studies on proposed solutions
Provide analysis to support the development of business cases
Support the preparation of proposals for modified or replacement systems
Conduct analysis on the risk and benefits for the proposed solutions

Analyse systems and propose solutions :

Analyse systems and processes to identify enhancement opportunities to resolve system gaps
Evaluate the ability of an existing system to support proposed changes and identify systems deficiencies and performance gaps
Ensure proposed solutions and/or enhancements are aligned with user needs and requirements
Identify and conduct feasibility analysis of proposed solutions and/or enhancements to systems
Prepare proposals for proposed solutions and/or enhancements to systems

Develop technical specifications :

Assist with translating business requirements into functional specifications
Document specifications and interfaces between legacy and new systems, and systems enhancements and detailed specifications
Act as the liaison between users and technical staff throughout the solution implementation cycle

Manage the implementation of new solutions and/or enhancements :

Develop test plans and test cases
Support users on change control and systems updates and escalate issues to relevant team members for resolution
Document post-test evidence of expected results or defects
Coordinate training for new users
Prepare progress reports and training documents
Develop technical documentation of the design documents, coding documents and user manuals
Coordinate User Acceptance Testing (UAT) and integration testing in accordance with the implementation plan
Ensure adherence to project plan to ensure deliverables are completed on time and in accordance with user and system requirements

Business Analyst Requirement :

A bachelor’s degree in Business, Marketing, Communications, Psychology, or a related field is often preferred.
Minimum 5 years work experience in customer service, customer relations, or a related field (as a QA/ Team Leader, SME/ Senior Agent/ ect)
Certified related to customer experience is a plus such as Customer Experience Proffesional (CCXP), Certified Customer Service Professional (CSSP) or Certified Customer Experience Proffesional (CCEP)
Familiar with customer experience management tools, CRM systems, and other relevant technologies.
Strong written and verbal communication skills to interact with team members, upper management, and customers effectively.
Ability to identify issues, troubleshoot problems, and implement effective solutions to enhance the overall customer experience.
Proven leadership skills to guide and motivate teams to achieve customer experience goals.

13. Lead UX Designer

Job Description :

The Lead User Experience Designer defines the user experience (UX) vision and roadmap, as well as standards for user-centric design, information architecture and usability for consistency. He/She engages stakeholders and users to determine their goals, needs and requirements, defining interaction models, user task flows, and user experience (UX) specifications. He oversees all phases of usability testing, determines refinements and iterations, and recommends alternative approaches to ensure product flows are logical. He also oversees improvements to functionality, design and navigation of application sites
He works in a team setting and is proficient in the application of user experience design methodologies, as well as relevant design tools and software.
The Lead UX Designer has a broad, global mindset and integrates varying perspectives to envision the optimal user experience and develop new, innovative, high-level design strategies. He is also persuasive and compelling when communicating his ideas and vision to stakeholders.
Gather and evaluate user requirements :

Develop consultation process to engage stakeholders and users to determine their goals, needs and requirements
Communicate insights to shape long-term product strategy
Develop guidelines for researching of market, industry trends, competitors, and comparable experiences
Evaluate user research findings
Define interaction models, user task flows, and user interface specifications
Review data to analyse user behaviour and interaction

Design user experience (UX) architecture and strategy :

Define the UX vision and roadmap
Define standards for user-centric design, information architecture and usability
Communicate scenarios, end-to-end experiences, interaction models, and screen designs to stakeholders to get buy-in
Ensure consistency with design and brand standards, analytics insight and customer feedback
Deliver appropriate level of specification needed to ensure high quality development
Approve design standards, design wireframes, mock-ups, specifications and patterns across channels and products

Conduct usability testing :

Oversee all phases of usability testing
Determine refinements and iterations based on usability testing results to create the ‘optimum’ user experience
Recommend alternative approaches to resolving user problems and ensure that product flows are logical

Optimize user experience :

Oversee improvements to functionality, design and navigation of application sites
Drive the focus on customer loyalty and satisfaction when optimizing user experience

Manage people and organization :

Manage the budget expenditure and allocation across teams and projects
Monitor and track the achievement of the team’s achievements and key performance indicators
Propose new operational plans, including targeted budgets, work allocations and staff forecasts
Acquire, allocate and optimize the use of and allocation of resources
Develop learning roadmaps to support the professional development of the team
Manage the performance and development process, including providing coaching and development opportunities to maximize the potential of each individual

Requirement :

Bachelor’s degree in a relevant field such as Human-Computer Interaction (HCI), Interaction Design, Graphic Design, or a related field.
Min 5 years work experience in professional experience in UX/UI design.
Proficiency with design tools such as Sketch, Adobe XD, Figma, or similar.
A strong and diverse portfolio showcasing a range of UX design projects.
Previous experience in a leadership or senior role within UX/UI design teams.

Able to :

Gather and evaluate user requirements.
Design user experience (UX) architecture and strategy
Conduct usability testing
Optimise user experience
Manage people and organisation

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